Shipping policy

How much does shipping cost?

We offer FREE shipping for all our products to US.

For the rest of the world, the shipping fee is at10$.

 

When will I receive my items?

1.Item Processing Time

Once we receive your order, we start working on it right away! All orders are subject to verification and approval and may take up to 72 business hours to process before shipping.

Please note we do not ship on Saturdays, Sundays or holidays.

Orders placed on Friday after 3pm GMT, Saturday or Sunday will be processed by our warehouse the following business day. 

2.Shipping time & methods

  • US
Shipping Method Cost Delivery Time*

 UPS/USPS/FEDEX

Free 2-6 business days
  • Rest of the world 
Shipping Method Cost Delivery Time*
DHL 10 USD 5-12 business days

 *Estimated delivery time is from the date order ships.

 

Will I get a tracking number?

Yes! After you place an order, you'll receive an email confirmation with your order number. Your tracking number will be sent to you via a separate email once your order is ready to leave our warehouse. Please allow at least 12 hours for the tracking information to update before reviewing your shipment status.

Lost package?

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

If you’re unable to resolve the issue with the shipping company, email info@stellawigs.com and we’ll get to the bottom of it!